Can I Offer You Some Feedback? - Episode #02
Show Notes:
Welcome to Business Bites! This week I will be discussing the term Emotional Intelligence. Think about your ability to perceive, use, understand, manage, and handle emotions. Daniel Goleman's familiar model categorizes this into four different quadrants. The model then breaks down further, all of which can be learned and developed. Subscribe today so you never miss an episode!
Below we are offering a transcript of the podcast for accessibility and reference.
Episode #02: Business Bites: Emotional Intelligence
Welcome to Business Bites. My name is Sara. This is a podcast for busy professionals who want the quick hits of business terminology, historical context, and strategies for integration. This week, we're going to be talking about emotional intelligence, sometimes referred to as EI or EQ.
Emotional intelligence was first coined in the 1960s by Michael Beldoch. But the model you're probably most familiar with comes from the work of Daniel Goleman in '95 with his book Emotional Intelligence, why it can matter more than IQ.
When we're thinking about emotional intelligence, this is the ability to identify and manage your own emotions as well as the emotions of others. These are in four different quadrants, which are self-awareness, self-management, social awareness, and relationship management. The model then further breaks down into different sub-competencies.
In self-awareness, we think about our ability to understand our own emotions and the effects on our own performance. Self-management we think about our self-control, adaptability, our achievement orientation, and a positive outlook. Within social awareness, we think about empathy and organizational awareness. Are we able to sense other people's emotions and perspectives? For relationships, we're talking about the ability to influence, coach and mentor, manage conflict, handle teamwork, and have inspirational leadership.
All of these different competencies together form under emotional intelligence. The great news is that emotional intelligence can be learned and developed. Research shows that if you want to develop your EI, there are three critical factors. You want to have that strong motivation to learn or change. You need to practice those behaviors consistently, and you need to get feedback on your own behavior. For motivations perspective, if you're listening to this podcast, you're already part of the way there. Ask yourself, why do you want to work on this new skill and what do you hope to gain on the practice side? We all know the saying practice makes perfect. Your next step is to decide where that practice is going to happen. Start by finding someone who does it well. Observe them and ask how they develop that skill. Practice with them to gain that feedback and then start that practice on your own.
When we're talking about feedback, either doing a self-assessment or a 360 assessment that'll give you feedback from reports, peers, and leadership. Emotional intelligence is highly regarded as one of the most important factors in what makes a successful leader. Taking time to better understand your strengths and opportunities for improvement on these individual competencies will ensure you are on the right track to mastery.
This has been Sara with Business Bites. And you can reach me at podcast@mod.network. We would love to hear from you on what other business terminology that you'd like bite-sized. As always, give us a quick rating on your platform of choice and share this podcast with a friend.
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